Making a complaint
If you're unhappy with the care or service you've received from Cotswold Neurology, please let us know. Making a complaint will not affect your care.
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Tell us
Contact our patient services team by phone, email or post. Please include your name and contact details, what happened and when, and the clinic you attended.
Phone01242 907341Monday to Friday, 9am to 5pmPostRoom P10F
Cheltenham Film Studios
Hatherley Lane
Cheltenham, GL51 6PN -
02
We look into it
We'll confirm we've received your complaint, look into what happened and keep you updated.
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We respond
We'll reply in writing, explaining what we found and what we'll do as a result.
If you're still unhappy
If you're not satisfied with our final response, you can ask the Parliamentary and Health Service Ombudsman to look at your complaint. The Ombudsman's service is free and independent.
Helpline0345 015 4033
Websitewww.ombudsman.org.uk